Privacy Policy

Mercurial AI, Inc. (“Mercurial AI,” “we,” “us,” or “our”) understands your concerns with regard to how information about you is used and shared, and we appreciate your trust that we will use and share information about you carefully and sensibly. This Privacy Policy (this “Policy”) applies to information about you collected when you interact with our website at www.mercurial-ai.com, the CarePilot application and CarePilot online portal available at https://app.mycarepilot.com (together with any other supporting websites that we may make available, and the mobile and touch versions of any of the foregoing, collectively, the “Platform”), as well as the associated personalized educational information based upon a review of your medical records by Mercurial AI’s artificial intelligence (“AI”) technology (collectively, “Services”). This Policy describes what information we collect about you in relation to your use of the Platform and Services, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it.

Please read this Policy carefully. By clicking “accept” or otherwise accessing or using the Platform and Services, you agree that you have read and understand this Policy and that you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Policy.

Mercurial AI as a Service Provider

When you use the Platform or Services, we use your personal information as directed by you to provide the Services in accordance with the Terms of Service.

When do we collect your information?

We collect information relating to you and your use of the Platform and Services in order to provide services and features that are responsive to your needs. We collect information in the following ways:

  • Directly from you. We collect information from you when you register an account with us, purchase or request any Services, submit documents, content or other information to the Platform, fill out a registration or other form, complete a survey, request information, send us an inquiry or other communication, or otherwise interact with us or the Platform or Services.
  • From other third-party sources. We may receive information about you from our thirdparty service providers who help us to provide services to you, including the Platform and Services.
  • Automatically as you navigate the Platform. Information collected automatically as you use and navigate the Platform may include usage details, email address, IP address, and information collected through cookies, pixel tags, and other tracking technologies.

What information do we collect?

Information you provide to us. We collect the information you provide directly to us when you register an account, fill out a form, request information, or otherwise access and use the Platform and Services, including, but not limited to, your:

  • First and last name
  • E-mail address
  • Telephone number
  • Account information (including password and account settings)
  • Date of birth
  • Hospitals/medical facilities where you have received/are receiving treatment
  • Medical health information (including medical records, charts, images and other materials you submit related to medical health)
  • Any other information regarding your utilization of the Platform and Services

Information sent to us by web browsers. We and our third-party service providers collect information that is sent to us automatically by your web browser or device. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit (and the number of your visits), the pages you visit, the length of your visit, average time spent, and the websites you visit before coming to and after leaving the Platform. The information we receive may depend on your browser or device settings.

The information we receive from your web browser and/or device is not, in and of itself, personally identifiable. Generally, we use this information in the aggregate to help us improve the Platform and make it more compatible with the technology used by our visitors. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you. We may also review our server logs for security purposes – for example, to detect intrusions into our network – and we might share our server logs, which contain visitors’ IP addresses, with the appropriate investigative authorities who could use that information to trace and identify you.

Information collected by cookies, pixel tags, and other technologies. We use “cookies”, pixel tags, and other tracking technologies to collect information and support certain features of the Platform. A cookie is an element of data that can be sent to your browser, which may then store it on your system. Cookies are used on the Platform to allow access to certain secured functions and better serve you when returning to the Platform. Cookies do not contain any personal information about you and are not written into your hard drive. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

How do we use your information?

We use your information in order to provide the Platform and Services to you and any additional services you request, as well as to respond to inquiries and other communications from you.

Generally, we may use the information we collect from you to:

  • Provide you with the Platform, Services, and any other information or services you request. For example, we may use your information to provide certain features and functions of the Platform and Services and to otherwise respond to and process your requests.
  • Support the Platform, Services, and our business. For example, we may use your information to respond to inquiries and troubleshoot any issues with the Platform or Services.
  • Manage our business needs, such as improving the Platform and Services and developing new services and offerings. For example, we ingest your information within the Platform to conduct research and analytics about the way you and other users use the Platform and to further train and improve its content, functionality, and ease of use. We may also use your information in aggregated, anonymized, or otherwise de-identified form for our other business purposes, including to develop new products and services.
  • Market, promote, and provide other information regarding our services and offerings (including the Platform and Services). For example, we may use your information to tailor our offerings to your preferences and interests and to send you information about our products, services, and system changes that we think may be of interest to you.
  • Manage risk and protect the Platform. We use data to better protect the Platform, Services, and you by enhancing Platform security and helping to detect and prevent fraud and abuse of the Platform and Services.
  • Comply with our other contractual, legal, and regulatory obligations. We will use your information as necessary to enforce the terms of the Platform and Services, to address emergency situations, and to comply with our contractual obligations and applicable legal requirements.
  • Carry out other purposes for which you provide your consent. For example, we will use your information for other purposes which are disclosed to you at the time your information is collected or for purposes which can be inferred from or are obvious given the circumstances of collection.

Please see below for information about the choices you have about the ways we use your information.

Do we disclose your information to third parties?

Third-Party Service Providers

We may disclose your information for a business purpose to our third-party service providers, such as payment processors, website hosts, and analytics providers, that help us to support the Platform and provide our Services to you. Further, our online service providers may implement technologies that allow for the collection of personally identifiable information over time and across websites. We may also disclose aggregated, de-identified information, and analyses and reports derived from such information, to our service providers.

We may use analytics providers, such as MixPanel, to measure and report how users interact with the Platform, and to analyze the traffic to the Platform and for the other purposes as set forth in this Policy. You may opt out of the use of MixPanel in the settings tab of your profile.

Legal Requirements and Business Transfers

We may disclose your information: (i) if we are required to do so by law, legal process, statute, rule, regulation, or professional standard, or to respond to a subpoena, search warrant, or other government official request; (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss; (iii) in connection with an investigation of a complaint, security threat, or suspected or actual illegal activity; (iv) in connection with an internal audit; or (v) in the event that Mercurial AI is subject to mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, your information (including personal information) may be shared, sold, or transferred, and it may be used subsequently by a third party.

HIPAA

In some instances, Mercurial AI may be acting as a “Business Associate” to your treating provider pursuant to the Health Insurance Portability and Accountability Act (“HIPAA”). Please be aware that, in those cases, our use and disclosure of your Protected Health Information is governed by HIPAA and our agreements with your treating provider.

State Consumer Health Data Protection Laws

If you are a resident of Washington, Nevada, or another state which has enacted a consumer health data privacy law, please refer to our Consumer Health Data Privacy Policy, which is incorporated herein by reference.

What choices do you have about your information?

We offer certain choices about how we communicate with you and what information we obtain about you and share with others.

Account. If you have registered an account on the Platform, you can update, modify, or delete certain of your account information and preferences after you log into your account using the features and functionalities available there. You may also contact us at the email address below for assistance in updating, modifying, or deleting any of your information.

Email preferences. You may opt out from receiving future promotional or informational emails from us by following the instructions for unsubscribing in the emails we send to you or by contacting us at the email address below. However, you cannot opt out of transactional emails related to your account registration or other transactions with us.

Do Not Track. While we take reasonable steps to protect the privacy of our Platform visitors, we cannot promise that the current limitations of our online applications programming will address every browser setting or honor every personal browser preference. In particular, we have not implemented the necessary program changes to honor “Do Not Track” or “DNT” browser signals. As our online applications programming is refined, we will take reasonable steps to honor such requests in the future. Please return to this Policy for further updates on this topic.

Cookies. Most web browsers automatically accept cookies, but you can change your browser’s settings to disable all or certain cookies if you wish. Please be aware that if you change the preferences on your device to prevent or limit your device’s acceptance of cookies, this may prevent you from taking advantage of some of the features on the Platform.

Location of the Platform

The Platform is hosted and operated in the United States. The Platform and Services are not intended for visitors from outside of the United State. Users from jurisdictions outside the United States visit us at their own choice and risk.

If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States or elsewhere. Please note that the level of legal protection provided in the United States from which you may access the Platform may not be as stringent as that under privacy standards or the privacy laws of other countries, possibly including your home jurisdiction.

How long do we retain your information?

We will keep your information for the period necessary to fulfil the purposes described in this Policy, and until your account is terminated or you ask us to delete your information.

Links to other sites

We may provide links to external sites as a convenience to you. The inclusion of any link does not imply Mercurial AI’s endorsement of the external site company, its website, or its products or services. When you leave the Platform to visit one of these linked sites, the only information transferred to the third party is the fact that you came from the Platform. This practice allows the third party to monitor its own website traffic, but does not provide them with any information about you. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for other sites’ content or privacy practices.

You should consult the privacy policies at those third-party sites to determine what information they collect and how your information may be used.

How do we protect your information?

We have implemented reasonable physical, technical, and organizational security standards designed to protect your information from unauthorized access, use, disclosure, or destruction. We strive to protect your personal information through the use of security technologies and procedures, such as encryption and by limiting access only to authorized individuals. However, no system or procedures are entirely secure or failsafe, and we cannot and do not guarantee the security of your information.

Do we collect information from children?

The Platform and Services are not intended for use by children under 18 years of age (“Minor Child”). We collect personal information about a Minor Child to the extent you expressly provide it to us on the Minor Child’s behalf, in which case you acknowledge and agree that you have provided consent for the collection and use of personal information related to that Minor Child. If you are under 18, do not use or provide any information on the Platform or Services or on or through any of their features, including your name or email address. If we learn we have collected or received personal information from a Minor Child without parental consent, we will delete that information. If you believe we might have any information from or about a Minor Child without the proper consent, please contact us at contact@mercurial-ai.com or via the address below.

Comments; Contacting us

Comments, suggestions, or other such unsolicited ideas and concepts sent to us via the Platform will not be treated as confidential and will become the property of Mercurial AI. We will not have obligation of any kind with respect to such comments, suggestions, ideas, or concepts and will be free to use and distribute any such submissions without limitation, including, but not limited to, developing and marketing the concepts without obligation to the party making the submission.

If you have any questions or concerns about this Policy, please contact us at:

contact@mercurial-ai.com
Portal Innovations (Attn: Mercurial AI)
400 N. Aberdeen St., Floor 9
Chicago, IL 60642

Changes to this Policy

We reserve the right, at our discretion, to, modify, add, or remove portions of this Policy at any time. If we update or change this Policy, the changes will be posted on this page. If the changes are significant, we may provide a more prominent notice, and at our discretion may email you directly with notification of the same if we have an email address on file for you. Your continued use of the Platform and Services following the effective date of any change signifies your assent to the updated Policy. You are solely responsible for periodically visiting the Platform and this Policy to check for any changes.